The player was asked owo obtain the full history from the casino so that the situation could be further investigated. The player from Australia had experienced difficulties verifying her account. She initially contacted the przez internet casino in September of the year before to verify her proof of age, as she did not have a license. Despite our team’s efforts to communicate with the casino and resolve the issue, the casino had failed jest to cooperate. The complaint had been closed as ‘unresolved’ because the casino failed jest to reply and cooperate in resolving the complaint.

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• Still, if you like classic casino games such as Baccarat, blackjack, or roulette, you do odwiedzenia have the option of playing the many on-line dealer titles here instead.
• Eventually, the player reported that additional withdrawals were approved, indicating that the issue had been resolved.
• Players can fund their accounts instantly using VISA, MasterCard, American Express, Neteller, EcoPayz, Direct Money, Litecoin, and Bitcoin.
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• As for the security offered at the casino, transactions and your financial data are protected żeby SSL encryption technology.

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• However, the Complaints Team had advised him to wait for at least 14 days after requesting the withdrawal, as it państwa usual for withdrawals owo take some time jest to process.
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Unfortunately, due jest to the player’s lack of response jest to the team’s inquiries, the complaint could not be investigated further and was subsequently rejected. The player from Australia had her winnings cancelled by HellSpin Casino after she submitted a withdrawal request, due owo allegedly betting a larger amount than was permitted. She had argued that she only wagered larger amounts once the wagering requirements had been met. The player also highlighted that, unlike other casinos she had played at, HellSpin Casino had allowed the larger bet jest to go through, which she perceived as a trap. Despite our attempts to mediate, HellSpin Casino had not responded jest to our communication efforts. As the casino was operating without a valid license and didn’t refer to any ADR service, we had been unable to resolve the issue.

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• The player from Austria had deposited money using her husband’s phone bill and won 600 euros.
• To protect sensitive information, the platform uses cutting-edge SSL encryption technology jest to transmit confidential data safely.
• You’ll have owo provide your email address, and the platform will get back to you.
• As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint.

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